Last Updated: April 2026
Maypharm Global Ltd. provides specialized global logistics to ensure your aesthetic supplies reach your practice safely and efficiently. We operate through a network of premium international carriers to provide reliable door-to-door service.
1. Global Processing Times
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Order Processing: Most orders are processed and dispatched within 24-48 business hours after payment verification.
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Operating Hours: Our logistics hubs operate Monday through Friday. Orders placed during weekends or public holidays will be processed on the next business day.
2. International Shipping Methods
We utilize leading global couriers (such as DHL, FedEx, and UPS) to ensure speed and traceability.
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Express Shipping: Estimated delivery within 3-7 business days to most major global destinations.
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Cold Chain Logistics: Products requiring temperature control are shipped in specialized medical-grade thermal packaging with cooling agents to maintain efficacy during transit.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
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The total weight and volume of the order.
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The destination country.
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Any specialized packaging requirements (e.g., refrigerated items).
4. Customs, Duties & Import Regulations
As an international supplier based in the British Virgin Islands, we ship to practitioners worldwide.
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Importer of Record: The recipient (buyer) is considered the importer of record and must comply with all laws and regulations of the destination country.
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Taxes & Duties: Import duties, VAT, and customs clearance fees are not included in the product price or shipping cost. These charges are the sole responsibility of the recipient and are usually collected by the courier at the time of delivery.
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Regulatory Compliance: It is the buyer’s responsibility to ensure that they have the necessary licenses to import medical aesthetic products into their jurisdiction.
5. Tracking Your Order
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier’s portal. You can monitor your shipment’s progress in real-time until it reaches your facility.
6. Delivery Issues & Insurance
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Address Accuracy: Please ensure your shipping address and contact phone number are correct. We cannot be held responsible for failed deliveries due to incorrect information.
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Shipment Delays: While we strive for timely delivery, Maypharm Global Ltd. is not liable for delays caused by customs inspections, carrier backlogs, or extreme weather conditions.
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Damaged Shipments: If a package arrives visibly damaged, please sign for it as “Damaged” and contact us at info@sarahandbendrix.com within 48 hours with photographic evidence.
7. Delivery Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses due to the requirement for a professional signature upon delivery and the sensitive nature of our medical products.
Contact Logistics
For specific inquiries regarding shipping to your region:
Maypharm Global Ltd. Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands Email: info@sarahandbendrix.com