Privacy & Cookie Policy

Effective Date: May 2026

At sarahandbendrix.com, operated by Yooako LLC, we are committed to protecting the privacy and security of our clients’ professional and personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with global standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Data Controller

The entity responsible for your data is:

Yooako LLC

120 Madeira Drive Northeast #220, Albuquerque, NM 87108, USA

Business ID: 6433847

Email: info@sarahandbendrix.com

2. Information We Collect

To provide our professional distribution services, we collect the following types of information:

Professional Identity: Name, medical license number, professional specialty, and clinic/business name.
Contact Information: Email address, phone number, and physical shipping/billing addresses.
Transaction Data: Details of products purchased and payment history. We do not store full credit card numbers; payments are processed through secure, encrypted third-party gateways.
Technical Data: IP address, browser type, and cookies to improve your experience on sarahandbendrix.com.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your data based on:

Contractual Necessity: To process and ship your orders.
Legal Obligation: To comply with pharmaceutical traceability and tax laws.
Consent: For marketing communications (which you can withdraw at any time).

4. How We Use Your Data

We use the collected information to:

Verify your medical credentials for B2B access.
Process, ship, and track your international orders dispatched from our global hubs.
Comply with pharmacovigilance requirements (batch and lot tracking).
Provide technical support and clinical updates regarding our products.

5. International Data Transfers

As a U.S.-based company with logistics operations in Asia, your data will be processed in the United States and relevant logistics hubs. We implement “Standard Contractual Clauses” and robust security measures to ensure your data receives a level of protection equivalent to that in your home country.

6. Data Retention

We retain your professional data for as long as your account is active or as required by international laws regarding medical device distribution and financial records (typically 7–10 years).

7. Your Rights

Regardless of your location, you have the right to:

Access: Request a copy of the data we hold about you.
Correction: Request the update of inaccurate information.
Deletion: Request the removal of your data (subject to legal retention requirements).
Portability: Request your data in a structured format.

8. Third-Party Sharing

We never sell your data. We only share information with essential partners:

Logistics: International carriers (e.g., DHL, FedEx, UPS) for delivery from our distribution centers.
Payment Processors: Secure gateways (Stripe, PayPal, etc.).
Regulatory Authorities: Only when legally required for safety or customs compliance.

9. Security

We employ industry-standard SSL encryption and secure server protocols to protect your information from unauthorized access.

10. Contact Us

For any questions regarding your data or to exercise your rights: