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Return and Refund Policy – SarahandBendrix
Welcome to SarahandBendrix. Your satisfaction and the safety of our high-quality aesthetic products are our top priorities. Given the specific nature of these products and the strict international regulations governing their handling, we kindly ask that you read our return and refund policy carefully before placing an order.
Countries Served
We ship and manage resolution processes for damaged/defective orders to and within the following countries:
Angola, Argentina, Austria, Bangladesh, Belgium, Bahrain, Brazil, Belarus, Switzerland, Côte d’Ivoire, Chile, Cameroon, Colombia, Costa Rica, Czechia, Germany, Dominican Republic, Algeria, Ecuador, Egypt, Spain, Ethiopia, France, Georgia, Ghana, Greece, Guatemala, Hong Kong, Indonesia, Italy, Jordan, Japan, Kenya, Cambodia, Kuwait, Kazakhstan, Lebanon, Sri Lanka, Morocco, Madagascar, Myanmar (Burma), Mauritius, Mexico, Malaysia, Mozambique, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Oman, Panama, Peru, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Romania, Saudi Arabia, Sweden, Singapore, Slovakia, Senegal, El Salvador, Thailand, Tunisia, Türkiye, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, South Africa, Zambia, Zimbabwe.
Return Policy Overview (for Google Merchant Center)
| Category | Detail |
| Returns | We accept returns exclusively for products that are defective or damaged upon arrival and are in their original sealed condition. Due to the specialized nature of our products, all sales are final for non-defective items. For approved defect claims, we offer replacement, reshipment, or a refund. |
| Exchanges | We accept exchanges only for products that are defective or damaged upon arrival through replacement or reshipment. |
| Product Condition | We accept claims only for products that are new and sealed (or found to be defective upon inspection before initial use). |
| Return Window | You must contact us within 7 days of the delivery date to report a damaged, defective, or incomplete order. |
| Return Method | The resolution process will occur by mail for the return of defective products, if required and upon prior authorization. |
| Return Label | The return label will be free only for approved cases of damaged, defective, or incomplete orders and will be provided by SarahandBendrix. |
| Restocking Fees | No restocking fees apply for approved returns due to damaged, defective, or incomplete products. All sales are final for non-defective, specialized products. |
| Refund Processing Time | The refund processing time is 30 days from the moment the return is approved, and the product is received and verified at our facility. |
Full Details of the Return and Refund Policy
1. All Sales Are Final (for Specialized Products)
For health, safety, and regulatory reasons, all sales of our specialized aesthetic injectable products are final. We do not accept returns or exchanges on these items except for cases of products damaged, defective, or incorrect upon delivery. Once products have been shipped, we cannot accept them back into inventory due to the strict handling and cold chain storage requirements necessary to ensure product sterility and safety.
2. Damaged, Defective, or Incorrect Orders
Should your order arrive damaged, defective, or incomplete, please contact us within 7 days of the delivery date. To help us resolve the issue quickly, please include:
Your order number.
A clear description of the problem.
Photographs of the damaged or incorrect items and the original shipping packaging.
Once your report has been verified, we will offer, at our discretion, one of the following solutions:
Replacement of the damaged or incorrect product.
Reshipment of the missing items.
Store credit or a refund (only if replacement is not possible or under specific circumstances, such as customs confiscation without customer fault).
3. Shipping and Customs Issues
We ship worldwide using trusted courier services. While we do our best to ensure smooth international deliveries, please note the following:
Customs Clearance and Local Regulations: Buyers are solely responsible for ensuring that the products are permitted in their country and for complying with all local import regulations, duties, and taxes. We are not liable for orders delayed, returned, or confiscated by customs due to the buyer’s failure to comply with local regulations. In these cases, no refund will be issued.
Failed Delivery or Refusal: In the event of a failed delivery due to the recipient’s absence, incorrect address provided by the customer, or refusal of the package, we will not be able to issue a refund. It will be the buyer’s responsibility to arrange for any potential reshipment at their own expense.
Lost Packages: If a package is lost in transit, we will initiate a claim with the courier. The resolution of such claims can take between 10 to 30 business days. We ask for your cooperation in providing any necessary information to facilitate the investigation. Refunds for lost packages will only be processed after confirmation of the claim by the courier.
4. Order Cancellations
Orders can only be canceled before they are processed for shipment. Once the order has been packed, placed into logistics management, or dispatched, it cannot be canceled or refunded.
If you wish to cancel an order, please do so as soon as possible by contacting our customer service team with your order number.
5. Product Authenticity and Safety Guarantee
All products sold on SarahandBendrix are 100% authentic, original, and sourced directly from licensed manufacturers and distributors. We guarantee that every item is stored and shipped according to strict quality standards for medical devices, including controlled temperature logistics where required.
Contact Us
If you have any questions or clarifications regarding our return and refund policy, please do not hesitate to contact us at info@sarahandbendrix.com.