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Welcome to Sarah & Bendrix. Your satisfaction and the safety of our high-quality aesthetic solutions are our top priorities. Given the specialized nature of our medical devices and the strict international regulations (including cold chain integrity), please read our policy carefully.
1. Global Logistics & Shipping Information
Sarah & Bendrix operates as an international procurement and logistics hub. While our corporate headquarters are located in the United States, our global distribution is centralized in South Korea to ensure direct access to the latest innovations in aesthetic medicine. We provide worldwide shipping through premium couriers (DHL, UPS, FedEx) to ensure the integrity of our products from our fulfillment hub to your clinic.
Strategic Fulfillment: To ensure the freshest stock and direct access to innovation, all orders are dispatched from our specialized fulfillment center in South Korea.
Order Processing: Orders are processed within 24-48 business hours.
Tracking: A tracking number will be sent via email immediately after dispatch.
Cold Chain Guarantee: We guarantee that every item is stored and shipped according to strict quality standards for medical devices, including temperature-controlled packaging where required.
2. Customs, Duties, and International Regulations
As an international B2B merchant, Sarah & Bendrix facilitates the export process, but the buyer acts as the Importer of Record.
Local Compliance: Buyers are solely responsible for ensuring that products are permitted in their country and for complying with all local import regulations and medical licensing requirements.
Taxes & Duties: Any import duties, taxes, or customs fees are the sole responsibility of the recipient.
Customs Issues: We are not liable for orders delayed, returned, or confiscated by customs due to the buyer’s failure to comply with local regulations. In these cases, no refund will be issued.
3. Return & Replacement Policy
To comply with Google Merchant Center requirements and ensure maximum transparency regarding medical safety, please refer to the summary below:
| Feature | Policy Detail |
| Return Window | 7 days from delivery (For damaged/defective items only). |
| Product Condition | New, sealed, and in original packaging. |
| Change of Mind | Not accepted due to Sterility & Cold Chain protocols. |
| Return Method | By Mail (Prior authorization required). |
| Restocking Fee | No restocking fees for approved defective returns. |
| Refund Type | Replacement, Reshipment, or Refund (if unavailable). |
All Sales Are Final: For health, safety, and regulatory reasons, all sales of specialized aesthetic injectable products are final. Once products have been dispatched from our Korean hub, we cannot accept returns for “change of mind” because the sterility and cold chain requirements cannot be guaranteed once the product has left our controlled environment.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged or incomplete, contact us within 7 days at info@sarahandbendrix.com with:
Your Order Number.
A description of the issue.
Photographs of the damaged items and the original shipping packaging.
Once verified, we will provide a replacement or, if unavailable, a full refund within 30 days.
5. Countries Served
We manage resolution processes and express shipping for the following international markets:
Europe: Austria, Belgium, Czechia, France, Germany, Greece, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, Ukraine.
Asia & Middle East: Bahrain, Bangladesh, Cambodia, Georgia, Hong Kong, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Malaysia, Myanmar, Nepal, Oman, Pakistan, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, Türkiye, Uzbekistan, Vietnam.
Americas (Export Only): Argentina, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela.
Africa: Algeria, Angola, Cameroon, Côte d’Ivoire, Egypt, Ethiopia, Ghana, Kenya, Madagascar, Mauritius, Morocco, Mozambique, Nigeria, Senegal, South Africa, Tanzania, Tunisia, Uganda, Zambia, Zimbabwe.